Privacy Policy

We welcome you to the hateem.pk website (the “Site”). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This also explains the steps we take to ensure the security of your personal information and details. Finally, this Privacy Policy explains the options available to you, in relation to the collection, usage and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

Protecting your data and privacy is a matter of trust and is important to us. We shall therefore, only use your name and other required information which relates to you in the manner set out in the below stated Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant and needed for the purposes for which it was collected.

You can visit the Site and browse without having any need to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you, unless you have an account on the Site and log on with your user name and password.

Data that we collect

We may collect various pieces of information if you are seeking to place an order for a product with us on our Site.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

The information you provide to us, will be used to enable us to process your orders and to provide you with the services and further information offered through our website and that which you request. Furthermore, we will use the information provided by you, to administer your account with us; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website; update and upgrade the layout and/or content of the pages of our website and customize them for our users; identify visitors on our website; analyze data and research about our users’ demographics; send you information we believe you may find useful or which you may have requested from us, including information about our products and services, provided that you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent, we may contact you by email with details of other products and services available with us. If you prefer not to receive any marketing communications from us, you can choose to opt out at any time.

Your name and address may be passed on to a third party in order to make the delivery of the product to you (e.g. to our courier or supplier). You must only submit to us the Site information which is accurate and not misleading and you must keep it up to date and inform us of any changes that occur.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may choose to access this information by logging into your account on the Site. Here you are able to view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details ( for refund purposes) and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Other uses of your Personal Information

Your personal information may be used for opinion and market research. Your details will remain anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls that we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in any competitions. The answers to our surveys are saved separately from your email address by us.

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything related to other companies in our group or our business partners. If you prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Pakistan) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear, you will be contacted for clarification.

We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them, and supplying that anonymized data to third parties such as publishers. However, that anonymized data is not going to be capable of establishing your personal identification.

Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

Third Parties and Links

Your details may be passed by us to other companies in our group. Your details may also be passed by us to our agents and subcontractors to assist us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. Our databases containing your personal information, may be transferred if we sell our business or part of it. Other than as set out in this Privacy Policy, we will NOT in any shape, matter or form sell or disclose your personal data to third parties without acquiring your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless it is required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

Cookies

Accepting of cookies is not required for visiting the Site. However we would like to point out that using the ‘basket’ functionality on the Site and placing any orders for products, is only possible once you have activated cookies. Cookies are tiny text files which identify your computer to our server as an individual unique user when you visit certain pages on the Site and they are stored by the Internet browser in your computer’s hard drive. Cookies can be used to recognize your Internet Protocol (IP) address, and save you time while you are on, or want to enter, the Site. We only use cookies to provide convenience and ease to you for using the Site (e.g. to remember who you are when you want to amend your shopping cart without the need to re-enter your email address) and not for acquiring or using any other personal information (e.g. for targeted advertising). Your browser can be set to not accept cookies, but this would limit your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from any sort of viruses or malware. If you would like more information about cookies, go to https://www.allaboutcookies.org or to find out about removing them from your browser, go to https://www.allaboutcookies.org/manage-cookies/index.html.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will be using this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may at any time refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you choose do this you may not be able to access the full functionality of this website. By using this website, you consent to data processing about you by Google in the manner and for the purposes set out above.

Security

We have placed the required technical and security measures to avert unauthorized, illicit or unlawful access to, or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We have in place, the necessary firewalls and technical security requirements on our servers to ensure data security. Our security procedures and policies mean that we may at times request proof of your identity before we disclose any of your personal information to you. It is your responsibility to protect yourself against any unauthorized access to your account details and to your computer/device that you use to access our Site.

Your rights

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to request us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.